The Velvet Affair Booking Terms & Conditions:
The Boat/Yacht Charter Contract
All travel and yacht charter arrangements are made by us, The Velvet Affair, acting as agents on behalf of charter boat/yacht owners or operators and travel providers. In paying your package amount, you are deemed to have read and accepted the following terms and conditions, and the other information in any brochure or on this site, which form the contract between you and us. The details of boat/yacht charters will be sent to you with your confirmation invoice. If there are any significant changes to the price or any other arrangements you will be told at the time of booking; once you have booked, we will do our best to let you know of any changes before you travel.
When making your booking you guarantee that you have the authority to do so and you accept on behalf of your boat/yacht charter party the terms of these booking conditions. A contract exists as soon as you sign the boat/yacht charter agreement. You should check the details of your confirmation carefully to ensure that it accurately reflects the booking you have requested and immediately inform us of any discrepancies. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the laws governed in the Republic of Singapore at all times.
If any part of your trip booked by us is not as described, or is not of a reasonable standard, we will accept responsibility if this is due to a fault on our part. We do not accept responsibility for the acts and or omissions of our travel providers, charter suppliers and operators. We do not accept responsibility if the fault is caused by you or any member of your party, a third party or an event which we could not with due care have foreseen or avoided. Where the services are provided by air or sea carriers our liability is limited in line with the appropriate international convention.
Payments
Deposit payment: A deposit of 50% is required upon booking.
Payments for your boat/yacht charter trip are accepted by cheque or local bank transfer. Normally payments are made in the same currency that the boat/yacht charter is advertised in, although the type of accepted currency is sometimes negotiable.
Prices: Prices detailed are subject to change at any time until full payment has been received. Prices are exclusive of fuel unless stated otherwise. We reserve the right to correct any pricing errors or omissions that may occur. We recommend that you book & pay in full as soon as possible to ensure the availability and pricing of any travel services shown.
Final payment: Final payment is due no later than 14 days prior to charter commencement. Balance reminders are not issued. If you fail to pay on time, the company reserves the right to cancel your charter, without refund of your deposit. The final payment will be held in the Velvet Affair Trust Account until it is paid to the charter or travel supplier.
Method of Payment: Prices are valid for payment by cash via direct debit or telegraphic transfer. Bank account details will be supplied. Personal cheques and bank drafts are acceptable but a booking will not be considered to be finalized until cleared funds have been received.
Bareboat Charter
The booking deposit is 50% of the stated package price. The balance of 50% is due 14 days before departure.
A returnable Security Deposit of S$250.00 is required from all bareboat charterers to cover the risk of damage to the boat, loss of equipment or late return. The Security Deposit will be returned to you upon returning to the designated pier.
Travel Documentation
Passports: You are responsible for ensuring that you possess all necessary documentation including passports for your trip.
Cancellation or Variation of the yacht charter by the Yacht Charterer
If you, as the yacht charterer, wish to cancel your yacht charter you must notify us immediately in writing. Cancellation will be effective on the date at which The Velvet Affair receives the cancellation. If you have notified us by email please follow up to check that we have received it. The particular contract you have signed will govern the law and cancellation process.
Cancellation/Amendment Fees: Please be advised that cancelled bookings can incur further charges imposed by Charter Operators. In the case that a charter is cancelled, we as the agency reserves the right to retain any commissions owing on the charter. If the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges. The charges that will apply to your cancellation will be specified on the particular operator's yacht charter contract.
If you wish to make changes to the booking after confirmation, we will do all we can to make the necessary arrangements, but as an agent we may have to make additional charges.
Cancellation or Variation of the boat/yacht charter by The Velvet Affair.
We will do our best to provide the contracted facilities but occasionally we may have to make a significant change to your charter boat/yacht arrangements. The arrangements for our packages are made many months in advance and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary. Most of these changes will usually be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. We will contact you to discuss alternative arrangements. If we are unable to provide an acceptable alternative, or if circumstances arise beyond our control, we may find it necessary to cancel your holiday before departure. In this case we will return in full all monies paid by you, less insurance.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your boat/yacht charter or travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
We do not accept responsibility if the fault is caused by you or any member of your party, an unconnected third party or an event which we or our supplier could not with due care have foreseen or avoided. Where the services are provided by air or sea carriers our liability is limited in line with the appropriate international convention.
We reserve the right in our absolute discretion to terminate without further notice the boat/yacht charter vacation arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent or other responsible person whose behavior in their opinions is likely to cause distress, damage, danger or annoyance to other customers, staff, any third party or to property. Upon such termination our responsibility for your trip ceases and we shall not be liable for any extra costs incurred by you.
Bareboat Yacht Charters
No-one in your party should commit an act contrary to the laws of the country. If any such act is committed, the agreement between us will automatically terminate, but without prejudice to our rights and those of the owner of the charter boat/yacht. You and/or your party will carry full responsibility and answer to the appropriate Authorities.
Travel Insurance
It is strongly suggested that all members of your party have comprehensive travel insurance.
Yacht Charter Complaint Procedure
We aim to provide you with the best boat/yacht charter vacation holiday possible, but if a problem occurs you must report it to your The Velvet Affair consultant as soon as possible, or to the charter operator manager or captain who will try to resolve it on the spot. If you fail to follow this simple procedure The Velvet Affair and/or the charter operator will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on your yacht charter vacation and this may affect your rights under this contract. The Charter Contract is made on the terms of the particular boat/yacht charter Booking Conditions and is governed in all respects by the law and shall submit to the jurisdiction of the Republic of Singapore Courts.
